I have a sync group that is stuck with "processing" status since 28/1/2014. Can this be solved from backend?

I've already stopped Data sync service onpremise, but that doesn't stop the processing.

MoneySafe_Prizma

Status

Warning

LAST SYNC

1/28/2015 3:20:18 PM

Sync Group ID

0a02be42-a8e6-4f7b-b668-5d061e81cd1d_West Europe

Location

West Europe

Subscription Name

Compass Cloud

Subscription ID

cb1e8791-b516-421b-898a-65f09794b512

Conflict Resolution

Client Wins

Thank you for your help.

Hi SiggeWynant,

Thanks for your information about Sync Group ID and subscription ID.

The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for your understanding and support.

Besides, any of the following can result in a sync group being stuck in the processing state.

The client agent is offline.

 Be sure that the client agent is online then try again.

The client agent is uninstalled or missing.

 If the client agent is uninstalled or otherwise missing:

1. Remove agent XML file from the SQL Data Sync (Preview) installation folder if the file exists.

2. Install the agent on same/another on-premise computer, submit the agent key from the portal generated for the agent thats showing offline.

The SQL Data Sync (Preview) service is stopped.

1. In the Start menu, search on Services.

2. Click Services in the Programs section of the search results.

3. Find the SQL Data Sync (Preview) service.

4. If the service status is Stopped right-click the service name and select Start from the dropdown menu.

Reference :  http://msdn.microsoft.com/en-us/library/azure/hh667321.aspx#ProcessingError

Thanks,
Lydia Zhang

Hi,

We've reset the backend state for your sync group. Please take a look whether it's back to normal.

The root cause of the stuck is because your local agent failed to update the latest status to sync service, which result in your sync group always keep in processing.

Regards,
Bowen

• Proposed as answer by Bowen Wan Friday, February 13, 2015 8:43 AM

Hi,

We've reset the backend state for your sync group. Please take a look whether it's back to normal.

The root cause of the stuck is because your local agent failed to update the latest status to sync service, which result in your sync group always keep in processing.

Regards,
Bowen

• Proposed as answer by Bowen Wan Friday, February 13, 2015 8:43 AM

Hi,

We've reset the backend state for your sync group. Please take a look whether it's back to normal.

The root cause of the stuck is because your local agent failed to update the latest status to sync service, which result in your sync group always keep in processing.

Regards,
Bowen

• Proposed as answer by Bowen Wan Friday, February 13, 2015 8:43 AM
• Marked as answer by Lydia ZhangMicrosoft contingent staff, Moderator Friday, February 20, 2015 7:21 AM